BSBWHS401 and BSBDIV301 _WLI Student Assessment

 

Student Assessment Pack

Ensure this cover sheet is attached to your work.

 

Student and Trainer/Assessor Details

Student ID
Student name
Contact number
Email address
Trainer/Assessor name

Course and Unit Details

Course name	ProfessionalYear Program– EAW1
Unit code and name	Australian Workplace and Culture (BSBWHS401 Implement and Monitor WHS Policies, Procedures and Programs to meet Legislative Requirements and BSBDIV301 Work Effectively with Diversity)
Due Date		Submission Date

 

 

 

 

Student Declaration: •        I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice; •        I have kept a copy of this assessment pack and all relevant notes, attachments, and reference material that I used in the production of the assessment pack; •        For the purposes of assessment, I give the trainer/assessor of this assessment the permission to: o   Reproduce this assessment and provide a copy to another member of staff; and o   Take steps to authenticate the assessment, including communicating a copy of this assessment to a checking service (which may retain a copy of the assessment on its database for future plagiarism checking).   Student signature:   ________________________________              Date:  ____/_____/______________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THIS PAGE IS INTENTIONALLY BLANK

 

 

ASSESSMENT DETAILS AND RESULTS SHEET   Purpose: This sheet enables assessors to determine a student’s competency for each unit based on all assessment tasks submitted.  It also provides evidence to ACS that the student has been assessed appropriately, after the student’s assessment is destroyed after the mandatory 6 months retention period.  Under the Public Records Act, this sheet must be retained for 7 years. Instructions: Assessor: Record the outcome of each assessment task on this sheet.  Once all assessments have been finalised, determine the student’s competency for the unit based on all assessment tasks. Record the unit outcome below, sign and date then forward this form together with all assessment to the Training Manager according to the assessment submission schedule. Please refer to assessment overview for more information. Administration Team: Record the Unit Outcome in the student management system (SMS). Ensure the date assessed matches the end date for the unit in SMS. Scan this sheet in the student’s electronic record, then save the assessment bundle in the student’s file.
Unit Name:	Australian Workplace and Culture (BSBWHS401 Implement and Monitor WHS Policies, Procedures and Programs to meet Legislative Requirements and BSBDIV301 Work Effectively with Diversity)	Sufficient evidence recorded/Outcome S – Satisfactory NS – Not Satisfactory
Evidence recorded	Unit Assessment Task 1	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 2	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 3	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 4	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 5	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 6	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 7	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 8	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 9	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)
Evidence recorded	Unit Assessment Task 10	□ S / □ NS (First Attempt)	□ S / □ NS (Second Attempt)

Unit Outcome	□ Competent □Result not available	FINAL UNIT OUTCOME
		□ Competent □Not Yet Competent
Comments
Assessor’s Name (Print)
Assessor Signature
Date Assessed
DATA ENTRY (Entered onto TEAMS)	□ Competent (change result to Competent and enter date assessed) □Result not available (do not change result, record submission in notes field) Date:                    Initials:	□ Competent (change result to Competent and enter date assessed) □Not Yet Competent (change result to NYC and enter date assessed) Date:                       Initials:

Assessment Overview

Unit Description and Application

BSBWHS401: This unit describes the skills and knowledge required to implement and monitor an organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

 

BSBDIV301:This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Pre- Requisites

Not applicable

 

Co- Requisites

Not applicable

 

Relevant Legislation

• Australian Human Rights Commission Act 1986
• Age Discrimination Act 2004
• Disability Discrimination Act 1992
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)
• Occupational Health and Safety Act 2004 – Applicable in Victoria
• Work Health and Safety Act 2011

 

Key competencies

The key competencies you will develop and be assessed against in this unit are:

BSBWHS401:

·         Provide information to the work team about WHS policies and procedures

·         Implement and monitor participation arrangements for managing WHS

·         Implement and monitor organisational procedures for providing WHS training

·         Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks

·         Implement and monitor organisational procedures for maintaining WHS records for the team

 

BSBDIV301:

·         Recognise individual differences and respond appropriately

·         Work effectively with individual differences

 

Performance evidence

Evidence of the ability to:

 

BSBWHS401:

• Explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
• WHS legislative and organisational requirements
• Identified hazards and outcomes of risk assessment and control
• Ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• Implement and monitor procedures according to organisational and legislative WHS requirements including:
• Consultation and communications to enable team members to participate in managing WHS risks and hazards
• Identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
• Identifying, reporting and taking action on WHS hazards and risks
• Identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
• Reporting on the cost of WHS training
• Keeping WHS records
• Analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area.

 

BSBDIV301:

 

• Adjust language and behaviour as required by interactions with diversity
• Identify and respect individual differences in colleagues, clients and customers
• Apply relevant regulations, standards and codes of practice.

 

Knowledge evidence

• To complete the unit requirements safely and effectively, the individual must:

 

BSBWHS401:

• Outline the legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUS) and workers in relation to WHS risk management in the workplace
• Identify key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• Explain organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• Explain the importance of effective consultation mechanisms in managing health and safety risks in the workplace
• Explain how the hierarchy of control applies in the work area.

 

BSBDIV301:

• Identify major groups in the workplace and community, as defined by cultural, religious and other traditions and practices
• Identify reasonable adjustments that facilitate participation by people with a disability
• Explain the value of diversity to the economy and society in terms of:
• Workforce development
• Australia s place in the global economy
• Innovation
• Social justice.

 

Assessment Submission Guidelines

·         All assessments must be submitted by the due date specified by the Trainer/Assessor on the WLI Learning Management System (Moodle). To log in to WLI Moodle visit https://WLI.learnbook.com.au/login/learnbooklogin.php.

·         When submitting assessments students agree that it is their own work, except where acknowledged, and has not been submitted for academic credit elsewhere.

 

If you miss an Assessment Deadline:
If you miss a scheduled assessment you are required to provide proof of legitimate absence within three (3) working days after the official due date.

·         Proof must be provided to the Student Services Department and may be required to complete an assessment extension application form.

·         If the proof is not provided within the time period, then the student will receive a ‘Not Yet Competent (NYC)’ outcome.

·         No supplementary assessments will be scheduled without proof of legitimate absence.

·         If the proof of legitimate absence is rejected, the student can appeal to the Academic department.

·         For more information, please refer to the student handbook. 

 

Re-submission

Students are permitted 2 attempts for each assessment task.  If you are deemed Not Yet Competent (NYC) for the unit, you must re-enrol and pay the required tuition fees for the unit.

 

Assessment Task and Unit Outcome

All individual assessment tasks are marked as either Satisfactory (S) or Not Satisfactory (NS). 
Once all individual assessment tasks are marked Satisfactory (S) for a unit, the student can be deemed Competent (C).

If the student does not achieve Satisfactory (S) results for all individual assessment tasks for a unit, they will be deemed Not Yet Competent (NYC).

 

Reasonable Adjustment

At the Trainer/Assessors discretion reasonable adjustment, also known as reasonable accommodation, may be applied. This means that 'reasonable' adjustments may be made wherever possible; to meet the needs of a student with disability or with other learning needs.  If you require more details about reasonable adjustment, please refer to the student handbook.

 

Learning support

If you require further assistance in your learning, WLI encourages you to reach out to your Trainer to discuss the areas that you believe you need further assistance with. If you require further support after consulting your trainer, please see a Student Services Officer who can arrange a time to discuss your concerns with the Academic department.

 

Plagiarism Policy

All student work must be written in their own words, except where acknowledged through quotations and referencing. Plagiarism is a serious offence;The William light Institute may impose severe penalties on students who plagiarise.

For more information on Plagiarism and Cheating, visit WLI’s policy and procedures on the website. http://www.wli.edu.au/.

 

Appeals

If you are not satisfied with the decision made by a member of WLI staff, you can appeal that decision. For more information on Complaints and Appeals please see the Appeals policy and procedures on the WLI website. http://www.wli.edu.au/.

 

Course Credits

If you have been deemed competent in this unit as part of a prior qualification, you may eligible for credit transfer. For more information on course credits please see the Course Credits policy and procedures on the WLI website.  http://www.wli.edu.au/.

 

RPL

If you believe you have sufficient experience and knowledge in this area of study, you may be eligible for Recognition of Prior Learning (RPL). For more information on applying for RPL please see the Recognition of Prior Learning (RPL) policy and procedure on the WLI website.  http://www.wli.edu.au/.

 

Feedback to student

Feedback on students’ assessment performance is a vital element in their learning. Its purpose is to justify to students how their competency was assessed, as well as to identify and reward specific qualities in their work, to recommend aspects needing improvement, and to guide students on what steps to take.

 

Feedback defines for students what their trainer/assessor thinks is important for a topic or a subject. At its best, feedback should:

•           Be provided for each Unit Assessment Task (UAT)

•           Guide students to adapt and adjust their learning strategies

•           Guide trainers/assessors to adapt and adjust teaching to accommodate students’ learning needs

•           Be a pivotal feature of learning and assessment design, not an add-on ritual

•           Focus on course and unit learning outcomes

•           Guide students to become independent and self-reflective learners and their own critics

•           Acknowledge the developmental nature of learning

 

If students have not received proper feedback, they must speak to PYP department/administration department in the WLI/person responsible for looking after the PYP department/administration of the WLI.

 

For more information, please refer to the WLI Student Handbook.

 

Question 1:
Task 1: Provide a brief summary of the fair work act, national employment standards, role of the fair work commission and fair work ombudsman and modern awards. Have you been working under a modern award? If so which one? Your response should not exceed 200 words.
·         The fair work act is the primary part of legislation system that governs the employee’s relationship in many Australian’s private work areas. The rules and terms for the employment and responsibilities and rights for the employers are described in the fair work act. ·         The national employment standard will contain minimum standards that are necessary for the employees covered through the national workplace relations system regarding the organization, size of business and circumstances. ·         The role of the fair work commission manages the provisions act, processing, analysing and updating the legislation, through the agreements registered with the entitlements of the award, national minimum wages. ·         The role of fair work ombudsman will provide the information guidance and advice towards the act, which will make sure that compliance and allegations investigation breaches of the act on the workplace is blameworthy for enforcement. ·         The modern award produces the additional enforceable standards for minimum employment towards the particular job roles in organization and working area.  Have worked under the modern award, and it is the ordinary hours.

 

Question 2:
Task 2: Role play and report 1.       In small groups discuss your own experiences with the health and safety matters including ·         Physical safety ·         Mental health ·         Stress and fatigue ·         Harassment and bullying Describe you understanding of what each element means. Reflect on your current workplace (if no workplace your university campus) 2.       Identify the WHS issues that need attention at your workplace or campus. For two of those issues what do you think should be done to rectify the situation? 3.       What do you think are the main WHS issues at the WilliamLight Institute?
1.       Role play
In the William light campus the physical safety is highly achieved high protection is given to all the students once they injured physically.  Regarding the mental health, the William light achieves to support the students using various emotional learning, mental wellness and positive connection between the teachers for feeling safe. The stress and fatigues are also relieved smoothly in the campus, many extra minds relieving classes are taken regarding the stress reliever. Harassment and bullying activities are avoided thoroughly inside the campus, the camera is fixed around the campus and in case of any such activities the severe punishments are given to the students. Third party or facilitator comments: This roleplay has discussed the effective experiences on the various content that are provided for the discussion. The details of it are clear and more informative.
Signature:	Observation Date:
2.       Identify 4 (four) WHS issues that need attention at your workplace or campus. For 2 (two) of those issues what do you think should be done to rectify the situation? Your response should not exceed 50 words.
The electrical, chemicals, fire and infectious diseases WHS issues have to be taken care. Fire accidents can be avoided through making the alarm system in case of fire affects it can give the intimation and chemical affecting issues can be avoided by proper teaching of maintenance of lab properties.
3.       What do you think are the main WHS issues at the Universal Learning Group? Your response should not exceed 50 words.
The fire safety issues are the main issues in universal learning groups areas, not only in this place this issue resembles to be concerning in many areas. The fire affecting problems are evolved through the disability sectors that are located near the learning areas.

 

Question 3:
Task 3: Role play Discuss in small groups your experiences and what needs to be done if you experience harassment or bullying. If you experience a lot of stress and fatigue what should you do?
·         When the harassments or bullied is happened in the workplace, I could probably make three things happened on the place to avoid the issues, to call the police immediately when the issues are raised and I will try getting the help from the neighbourhoods through mobile, and to make the document whatever is happening in that place which could help to complaint in the police in future.  ·         When I face lots of stress in the working hours I could tend to have the relaxing activities in the daily hours, which will be some physical activities like meditation, yoga or reading books and spending time with close friends would help to reduce the over stress for the day. ·         Third party or facilitator comments:  Should make sure that every action are taken regarding the harassments or bullying activities and make sure that every physical activity are held to stress reliever.
Signature:	Observation Date:

 

Question 4:
Task 4: Role play In pairs discuss: •       What is appropriate dress? Remember to come next week as an intern!! •       Identify an example of behaviour that exhibits either courtesy, dignity or respect in the workplace •       Identify what behaviour would be deemed to be ‘offensive’  Provide your responses to a whole class discussion.
xxx: Hai, Next week it seems to be our internship program. yyy: Yes, even I received the mail regarding the program. xxx: So, with what dress shall we attend the internship program? yyy: Probably we have to go with neutral shirt and white with a tie is always best. xxx: Yes, I too feel that will be a good wear for attending the internship. yyy: Okay will meet on the program section.   Third party or facilitator comments: The dressing for the internship has been effectively discussed in the role play. It may be good if there are some more discussion regarding the importance of dressing for organization.
Signature:	Observation Date:

 

Question 5:
Task 5: Report - WHS scenario See company details handout for southern LaserTech P/L Develop WHS policies and procedures to establish and provide implementation and monitoring arrangements regarding: •       Participation arrangements for managing WHS and managing matters arising from consultation •       Procedures for identifying WHS training needs, the costs of training and provision of training •       Procedures and legal requirements for identifying hazards and assessing and controlling risk. Establish a hazard and risk register for southern LaserTech •       Procedures for maintaining WHS records and creation of a record system including incident reports •       Establishing a monitoring and continuous improvement process Your response should not exceed 150 words.
·         The consultation is needed during the hazards findings, risk assessing and risk minimizing factors. During the risk avoidance the workers must take the proper risk avoidance factors for the safety protocols. ·         The training needs can be found through the different factors through nature of the task, experience, language and workers disabilities. ·         For the southern Lasertech organization the risks can be avoided with many procedures and requirements, by promoting and increasing the worker health, wellbeing could probably increase the capacity of work. The hazards to be found in the starting stage of the issues and risks to be assessed in the seriousness methods. ·         The WHS records to be placed in the safest place in LaserTech organization, so that records can be easily derived for future usages incident records to be created well regarding the previous incident observation. ·         The LaserTech organization can establish the improvement activities for the process improvement in workplace.

 

Question 6:
Task 6: Role play Discussion in small groups- have you experienced discrimination? What action did you take? What if any change would you make now knowing your rights and the services available?
xxx: What you people think about workplace discrimination? Did any of you experienced discrimination? yyy: While working in the previous concern, I have experienced discrimination. It was very disgusting. zzzz: That is sad. What actions did you taken against it? yyy: I had reported the issue with my senior manager. I put forth the valid points of mine. zzz: That is good to be reported. It is also to modify the rights for discrimination. In order to avoid the discrimination, special portal should be developed to report the discrimination harassment. yyy: That will be a good idea. xxx. It will help easily report the discrimination activities in any organization.   Third party or facilitator comments: This is found to be a good role play on group regarding the discrimination. All people involved are discussed the content very effectively.
Signature:	Observation Date:

 

Question 7:
Task 7: Role play In a small groups make your own list of the differences between your own workplace culture and Australia’s. What do you think will be the biggest challenges for you in ‘fitting in’?
xxx: I am facing several differences in the workplace culture between my country and Australia. yyy: Even I do face some challenges in adapting that changes initially. zzz: The security compliances and timing are the major differences that I’ve noticed. xxx: I found that the payment methods are different from workplace in my country. zzz: Yeah, that too was found to be different. yyy: The organization structure is flat and this helps in easy communication. xxx: The understanding of the language was also difficult for me. zzz: We should understand it and adapt to the culture of the organization. yyy: Yeah, you are right. xxx: It will take some time to understand it effectively.   Third party or facilitator comments: The conversation about the differences between the own work culture and the Australia’s work culture founds to be good. There should also be discussion about the ways of adapting the work culture of Australia.
Signature:	Observation Date:

 

Question 8:
Task 8:Presentation Develop a presentation on workplace culture based on your current place of employment (or your Australian university experience) in 3 sections: 1.       Background- forms of diversity found in your workplace 2.       Impact- discuss how these differences have an impact on the workplace whether positive or negative 3.       Strategies- explain how you respond to these diversity issues including how you modify your own behaviour in order to accommodate this diversity (you can use examples of ‘Australian’ behaviour). Attach PowerPoint slides with the assessment submission
Attach PowerPoint slides	YES	NO
	✔

 

 

 

 

Question 9:
Task 9: Repot Make a list of inappropriate topics of conversation
Some of the inappropriate topics of the conversation lists are, ·         Conflicts towards the co-workers ·         Making joke’s at someone’s expense ·         Physical and weight appearance talk ·         Regarding religion ·         Health issues ·         Partying ·         Money related topic

Question 10:
Task 10: Role play Create groups of 3 people and imagine it’s your first day of your internship. You go to the water cooler for a drink. There are two staff present, Soula and Gary. You have met Soula before but Gary is new to you. Start a conversation with these people (others to play Soula and Gary) it is an opportunity to introduce yourself and give these people some idea about who you are as well as to gain information on your colleagues. After finishing reverse the roles so everyone has a turn at being the new intern. Once everyone has been the intern have a discussion about how each of you performed and identify any areas for improvement.
I: Hi Ms. Soula. How are doing. Soula: Hi xxx, I’m doing good. How about you? I: Fine, thanks. Hi. Myself xxx(I), joined this Monday as an Intern for six months. May I know about you? Gary: Hi Mr.xxx. Happy to hear your boarding. Myself Gary working as a Senior software developer. You can contact me at any time for project related queries. I: Thank you. Will make use of it.   yyy: Hi Ms. Soula. Happy to see you. How was the day? Soula: Hi Mr.yyy. The day was good. When did you joined? yyy: I joined yesterday. Feeling great to be a part of this company. May I know you sir? Gary: Hi. I’m Gary. I’ve been working here as a software engineer for 5 years. You can visit my cabin regarding any of you project help. yyy: Thank you for you co-operation Mr. Gary. It will be pleasure working with you.   zzz: Hi Soula. Hi Sir, How are you doing? Gary: Hi. May I know you? zzz: I’m zzz, newly joined as an intern in the company in software development project. Gary: That’s great. Myself Gary working in the same team. Soula: Nice to hear that Mr.zzz. Welcome to our team. zzz: I will be pleasure working with you both. Gary: Welcome to our team. Soula: Let’s move on.   Third party or facilitator comments: All the three roles plays were different and it has discussed the way of introducing themselves to the other with greetings.
Signature:	Observation Date:

Performance criteria checked by the facilitator

Student name:

Facilitator name:

 

Performance criteria	Competent	Not Yet Competent
Familiarise self   with Equal Employment , Opportunity (EE)) and employment conditions in Australia
Familiarise self with bullying and harassment legislation in Australia, and how to deal with this in the workplace
Identify appropriate and inappropriate topics of conversation in the workplace
Develop skills in the art of small talk as a way to build relationships
Demonstrate understanding of how Australian cultural values influence workplace behaviour
Apply standards of professional behaviour in the workplace
Understand the importance of presentation and behavioural skill such as how to dress, groom and present oneself
Specific language associated with WHS in the workplace
Develop knowledge of Australian Slang
Provide information to the work team about WHS policies and procedures
Assessment Criteria (not covered above)
Implement and monitor:  Participation arrangements for managing WHS
Organisation procedures for providing WHS training
Organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
Recognise individual differences and respond appropriately
Develop positive working relationships with colleagues and superiors
Understand the importance of presentation and behavioural skills such as how to dress, groom and present oneself, and general office behaviour
BSBWHS401 Implement and monitor WHS policies procedures and programs to meet legislative requirements performance criteria
Accurately explain to the work team relevant provisions of WHS Acts, regulations and codes of practice.
Provide information about the organisation’s WHS policies procedures and programmes and ensure that it is readily accessible to and understandable by the work team
Regularly provide and clearly explain to the work team information about identified hazards and the outcomes of risk assessment and control
Communicate to workplace parties the importance of effective communication mechanisms in managing health and safety risks in the workplace
Apply consultation procedures to facilitate participation of the work team in managing work area hazards
Promptly deal with issues raised in consultation according to organisational consultation procedures and WHS legislative and regulatory requirements
Promptly record and communicate to the work team the outcomes of consultation over WHS issues.
Identify WHS training needs according to organisational requirements and WHS legislative and regulatory requirements
Make arrangements to meet WHS training needs of team members in consultation with relevant individuals
Provide workplace learning opportunities and coaching and mentoring assistance to facilitate team and individual achievement of identified WHS training needs
Identify and report to management the costs associated with providing training for the  work team, for inclusion in financial and management plans
Identify and report on hazards in work area according to WHS policies and procedures and WHS legislative and regulatory requirements.
Promptly action team member hazard reports according to organisational procedures and WHS legislative and regulatory requirements
Implement procedures to control risks using the hierarchy or control, according to organisational and WHS legislative requirements.
Identify and report inadequacies in existing risk controls according to hierarchy of control and WHS legislative requirements
Monitor outcomes of reports on inadequacies, where appropriate, to ensure a prompt organisational response
Accurately complete and maintain WHS records of incidents of occupational injury and disease in work area, according to WHS policies procedures and legislative requirements
Use aggregate information and data from work area records to identify hazards and monitor risk control procedures in work area
BSBDIV301 Work effectively with diversity performance criteria
Recognise and respect individual differences in colleagues, clients and customers
Respond to differences sensitively
Ensure behaviour is consistent with legislative requirements and enterprise guidelines
Accommodate diversity using appropriate verbal and non-verbal communication
Recognise and document knowledge, skills and experience of others in relation to team objectives
Encourage colleagues to utilise and share their specific qualities and skills or backgrounds with other team members and clients in order to enhance work outcomes
Ensure relations with customers and clients demonstrate that diversity is valued by the business

Assessment task 5 – Appendix 1: PYP EAW1 AUSTRALIAN WORKPLACE CULTURE - Southern LaserTech

 

WHS TASK 5 SCENARIO

 

COMPANY DETAILS

 

Southern LaserTech is a relatively new imaginary Australian company with offices in all States and Territories. Head office is the manufacturing hub whilst the other branches undertakeR&D marketing and sales. There is a total of 170 staff. Your job is at head office.

 

Southern LaserTech commenced operations in 2012. The original owners and operators came from University research institutes then developed the first product in a technology incubator. The actual factory was commissioned in 2014.

The first product was a new laser that is now used for eye surgery and other related medical procedures. Since then the laser technology has been joined by nano-technology devices that can be placed inside the body to detect and destroy cancer cells.

 

There are two separate laboratories for the production of the nano machines and the lasers. Branch offices also have laboratories that specialise in the development of components or in experiments on new designs and clinical trials. Head office also has the most extensive set of experimental labs.

 

Southern LaserTech prides itself on having laboratories that meet world’s best practice standards for cleanliness and safety. Using lasers has significant risks. Nano-technology requires the use of totally clean facilities with high powered nuclear microscopes. Also in both cases the company runs clinical trials involving humans so processes and procedures for trials are stringent.

 

In 2017 there was a serious accident involving a laser. The company is now embarked on a full revision of its WHS systems and practices. Your job is to lead this work reporting to the senior management team.

 

Other relevant information:

·         Staff expect to be consulted

·         Record keeping for WHS is not adequate for the needs of the company

·         There is currently no continuous improvement process for WHS but there is one for cleanliness.

·         Management is committed to the process and has allocated $25000 to support the work and set a deadline of 2 months to make it happen